The essence of Gratefy is nurturing relationships and for achieving this very first step is to have an updated, detailed database of your contacts who will be recipient of your contact program.

Recognizing the need for a database for your valued relationships, Gratefy provides you with an option to create your database.

Basic information relating to your valued contacts / relationships that will help connects over time in multiple ways with ease and simplicity:

Title (Mr. / Mrs. / Ms.)
First Name
Last Name
Email
Mobile No.
Address 1
Address 2
City
State
PINCODE
Date of Birth

Category (*) : Corporate Users have the option to classify their contacts in various categories : This will simplify the gift selection process.
For example, premium customers may be classified as “Premium”
Very important relationships may be classified as “VIP”etc.

Over time as you may deem it necessary to connect with your valued relationships via preferred means: Email | WhatsApp message | Gift | Event or Experience, this information is available at your finger-tips.

For example, you may want to conduct an event exclusively for your VIP clients: this list is available as per your contact data updated.

Once you have registered as User, accessing Dashboard >> Contacts, you have the option to create your contact database.

So how simply can you update your contact data? We offer two options:

• - Adding manually record by record
• - Uploading an excel file (bulk records)

You can add information of your recipient 1 by 1 either at Add Recipients or

While executing a mandate for Email, WhatsApp, Gifts or E-Giftcards, you may add new contacts or edit information of existing contacts.

Yes. We recognize that Corporate Users may have specific contact data for relationships managed by specific people.

Provision to create multiple users has been offered and respective contact details can be mapped to a defined user.

For example, Mr. Shyam Kumar, CEO & Mr. Nimesh Patel, CFO of XYZ Ltd. may have distinct list of contacts. Ms. Lila Nair, admin person, can create User ID in Gratefy and use the same id to and have “Add senders” registered for Mr. Shyam Kumar and Mr. Nimesh Patel. There is no need for her to create separate User ids

Hence Emails or WhatsApp messages are designed to be triggered from the Email Address or Mobile number of the “Sender” chosen.

# Note : “Sender” will need to register their mobile numbers and download the Gratefy App for WhatsApp Message Scheduling.

You can log in and modify your Recipient (contact) information at the following link My Contacts

Option has been provided to edit existing records one-by-one or download the database and make changes and upload once again.

Yes, you can seek guidance by sending us an enquiry to clientservice@gratefy.com or clicking here to enquire Click here

Note :
Please note that the email address of a contact as stated in the database will be applied to send email greetings / messages. For successful fulfillment of the communication, correct, updated email address is imperative. Gratefy will not be responsible for non-delivery of an email if incorrect email rests for a contact.

Users are advised to periodically review the Contact Database and make suitable additions / edits as required.

It is the responsibility of the User to ensure all details of contacts are complete and correctly updated to facilitate seamless fulfillment of your mandate.

• - We don’t save social login passwords
• - All entered passwords are encrypted in our database
• - Cookies are encrypted with non-reversible encryption method
• - No card details or payment details are saved at our end, we only the verification code from your authorized bank after the payment.
• - We don’t user your recipient database for any marketing activity, all entered data by you are secure at the cloud hosted server
• - Our website is also hosted on well reputed cloud hosting service provider.

Scheduling, as the word suggests, is the option to pre-define an action to be executed on a future date.

With the view of automating WhatsApp messages to be triggered from “Senders”on a specific future date to a targeted audience, Gratefy offers this innovative WhatsApp Scheduling feature.

An app, “Gratefy” compatible with Andriod and IOS, has been designed and can be downloaded from the Play Store (Andriod) and App Store (IOS),

Users who wish to subscribe to WhatsApp Scheduling, need to download this App on their registered mobile. The Gratefy app is available for download from the following Click here

The message to be sent to specific recipients (contacts) can be designed, selected and saved in advance: the simple steps are outlined below.

On the scheduled day, Gratefy system triggers a notification to the mobile (of the defined sender).
On accessing the Gratefy app downloaded on the Sender’s mobile, the list of messages scheduled for the day will be displayed.
By selecting any scheduled message, a list of recipients is displayed. By clicking on the "Send" option, WhatsApp app is opened and message draft is displayed : All you have to do is send message.
# Gratefy App must be installed on the Sender’s mobile number for this feature.
To download the app, please click the link here :-
Android - https://play.google.com/store/apps/details?id=com.gratefy.gratefyapp
iOS - https://apps.apple.com/in/app/gratefy/id1515956312

Just follow these 3 step process:

• 1. Decide :
  
  • Who do you want to send it to i.e the Recipient and who wants to send it i.e the Sender?
• 2. Choose
  
  • Chose an occasion
  • Chose an Image and message from our gallery or insert your own image.
• 3. Schedule:
  
  • Plan when you want to send it.

Please note:
Gratefy acts as a facilitator to schedule the WhatsApp message. The WatsApp message will necessarily be sent from the “Sender” registered mobile.

The “Sender’s” mobile should have the Gratefy app on it. You may download it from the following Click here

The sender's mobile app will receive a notification on the scheduled date and time, on clicking the same the Gratefy app opens with a list of messages scheduled for today.

The “Sender” will need to trigger the message on the said date.

“Sender” will be solely responsible for the message being sent to recipient on scheduled date.

Any package you have subscribed is valid for 365 days from the date of your purchase

You can schedule messages 365 days in advance from the date of purchase of your package

Yes, you have the option to select a message format from the Gratefy message bank or you can upload your own e-card image and compose your own message.

Once you select a “Senders” email address, gratefy system will send an authorisation email to that email address for verification. Once the sender verifies it, the gratefy system will take over and ensure emails are sent out as per schedule from that email address.

The Email to be sent to specific recipients (contacts) can be designed, selected and saved in advance: the simple steps are outlined below.

Gratefy system sends out the email from you email address on the scheduled day and time. But please remember that you need to ensure correct sender and recipient email details. And the sender email id needs to have been verified and accepted by the sender.

Yes, you can just go to the Dashboard and make changes in the contact details. Click here

Any package you have subscribed is valid for 365 days from the date of your purchase

You can schedule messages 365 days in advance from the date of purchase of your package

Yes, you have the option to select an Email format from the Gratefy drafts or you can upload a design and compose your own message.

You can insert you company logo in the Gratefy panel and make a company E-Card for sending to your clients

Yes, you can have different senders (but each sender’s mobile should have the Gratefy mobile app and the email id of each sender should have been verified (ie the email sent to that email address from admin@gratefy.com should have been verified by the sender).

Yes, you can select different designs for each recipient or you can categorize your recipients and design as per recipient categories

Yes, you can. You can choose from the different occasions we have or select “Others” under occasion to schedule your own special day.

When it comes to relationships, nothing is more noble, more venerable than loyalty. Manifest your commitment to your valued relationships by a meaningful gift.

True to our commitment to simplify the process, Gratefy offers Annual Gifting plans with curated products for pre-defined occasions.

Our ready-to-go annual packages are as follows:

999 CLASSIC - 4 PACKAGE : Buy This Plan

• • 4 distinct gifts on 4 pre-defined occasions :
• • PERSONAL GIFTING : Occasion : Financial Year Beginning
• • SOCIAL GIFTING : Occasion : World Environment Day
• • FAMILY GIFTING : Occasion : Diwali / Dussarah
• • REMINDER GIFTING : Occasion : New Year

999 CLASSIC - 2 PACKAGE : Buy This Plan

• • 2 distinct gifts on 2 pre-defined occasions:
• • PERSONAL GIFTING : Occasion : Financial Year Beginning
• • FAMILY GIFTING : Occasion : Diwali / Dussarah

1499 PRIVILEGE – 4 PACKAGE : Buy This Plan

• • 4 distinct gifts on 4 pre-defined occasions :
• • PERSONAL GIFTING : Occasion : Financial Year Beginning
• • SOCIAL GIFTING : Occasion : World Environment Day
• • FAMILY GIFTING : Occasion : Diwali / Dussarah
• • REMINDER GIFTING : Occasion : New Year

1499 PRIVILEGE – 2 PACKAGE : Buy This Plan

• • 2 distinct gifts on 2 pre-defined occasions:
• • PERSONAL GIFTING : Occasion : Financial Year Beginning
• • FAMILY GIFTING : Occasion : Diwali / Dussarah

The Annual Gift package products have been selected after careful consideration and deliberation on aesthetics, quality, suitability, utility, features to lend personalisation options, trends and price. These are from the perspective of Corporate Gifting.

Pre-packaged plans have either 2 or 4 dates.

We have kept the date in mind the business calendar and festive season where a simple reminder to the client helps in strengthening long term relationship. Quarterly and bi-annual gifting options are available to you.

Personal Gifting - 31st March – As its beginning of a new financial year
Social Gifting – 5th June - Usually no one does gifting during this time, hence receiving a gift at this time would be noticed. The message of this gift is related to a social cause.
Festive Gifting (Diwali/Dussera) – festive season gifting which cannot be missed out. This gift is something the client would like to take home for his family.
Reminder Gifting – 31st Dec / Jan New Year Gifting – As it is a beginning of a new year, it’s a reminder gifting to express gratitude to old & new clients.

The intention is to create a bonding with the recipient.

No changes to products or occasion are possible for the pre-set annual plans.

These plans featurepromotional discounted prices, ready to use packs with a preset theme.

If you have more than 50 clients for whom you want to plan an annual gifting solution, we will be happy to customise the plans. Send us an enquiry now. Click here

Please note :
Products and packaging pieces are representative and actual piece, while of same value, may vary depending upon availability.

A personal hand written note is added to every gift sent to your client. This note will have your name and company name. We don’t encourage logo printing on these products since it’s meant to be a gift for the recipient- we do personal name printing with no extra charges.

• Dispatch for FY beginning.

• Email reminder / alert to “Sender” by 15th March.
• We accept change of address till 20th March
• Dispatch execution on 25th March

• Dispatch for World Environment day i.e. 5th June.

• Email reminder / alert to “Sender “by 18th May
• Last date for edit / modification to recipient data by23rd May.
• Dispatch execution on 28th May

• Dispatch for Diwali

• Dispatch should be 15 days before Diwali- assuming Diwali is on “X”
• Email reminder / alert to “Sender” on “X-15-10 days”
• Last date for edit / modification to recipient data till “X-15-5 days”

• Dispatch for New year

• Email reminder / alert to “Sender” by 10th Dec
• Last date for edit / modification to recipient data by15th Dec
• Dispatch execution on 20th Dec

There can be no delays since it is planned. It will always reach 5-6 days in advance. Any defective product will be replaced at no extra charges.

Yes that’s fine. We encourage personal handover of gifts. Adds a personal touch. In that case please enter your address for deliveries and the gift packs will be sent to you.

All types of business that has B2B clients with large ticket sales.

Scheduling as the word suggests is defining a future date : Gratefy extends the option to select a date that a product is to be scheduled for execution.
“Schedule day” is the day you expect the product to reach the recipient.

Client selects a product (# Selected products are offered under “Schedule a Gift”) *Link to “Schedule a Gift”)
Client decided the Scheduled day – i.e. the day the product should reach the recipient
Client selects recipient /category of recipient (from existing database) or adds new recipient
Client decides message for the gift
Client reviews delivery address/ updates delivery address
Let’s say the client wants product to reach on date X
For this dispatch will be done 10 days in advance - i.e. X-10
For this reminder mail will go to client X-20 days
Edits to mandate (e.g. change of address etc.) will be accepted till X-15 days
Under “Scheduling” feature, cancellation is accepted for specific products. Please refer to refund policy of each product. But for refund on any schedulable products will be subject to 10% deduction.

For orders received till 3 PM, we can deliver by 9 PM on the same day.
For orders received post 3 PM, we deliver next day between 9 AM and 9 PM.

We can help curate events based on your concept or idea – spread across CSR/ NGO events, musical programs, sales meets, annual meets, wine and dine events, team building etc. Please check out our page on Events. For more details, please drop a line here Enquiry

We can help curate events based on your concept or idea – spread across art workshops, adventure sports, culinary skills, adventure sports etc. Please check out our page on Experiences. For more details, please drop a line here Enquiry

Currently, we are concentrating on organising them only in Mumbai

E-Gift cards are sent on email. These emails contain a redemption code and a pin number. The recipient can redeem these toward the purchase of eligible products as per policy allowed by the respective brands. Purchases are deducted from the redeemer's Gift Card balance. No fees or charges apply to Gift Cards.

Gift cards once purchased cannot be cancelled or returned.

We don’t send any physical gift cards. The gift cards (E-Gift cards) are simply sent on email and can be redeemed using redemption code and pin at online or offline platform of the brands (as specified by the brand)

We cater to bulk gifting > 100 pcs and scheduled/ personalised bulk WhatsApp or Email requirements. Please share an enquiry at marketing@gratefy.com and we will revert to you in 24-48 hours.

Terms & Conditions

Privacy Policy

Return, Replacement, Cancellation and Refund Policy

Enquiry

For sales related enquiries please email us at marketing@gratefy.com.

For any complaint or service related issues, please email us at clientservice@gratefy.com